After graduating from Oxford Media and Business School, Polly moved to London and began her career working as a PA for Lily Allen. Here she met her wonderful friend and business partner, Vicky Silverthorn, who runs You Need A Vicky, and in 2013 You Need A PA was born. Since then, Polly and her team have looked after a variety of clients from models, presenters, singers and sports players, to business men and women, stay at home parents, young adults and so on. The team are dedicated to looking after others, ensuring their lives are run as smoothly as possible!
Need help finding an apartment, booking removals, packing up flat, moving bills, setting up Sky? Anything house related, we are here to help.
Booking and reservations
Whatever the type of booking or reservation you’re looking for – we can make them for you. From finding you the best Doctor in town, to squeezing you in a last minute reservation to one of the hottest restaurants in town, leave it to us.
Party planning ideas
We’ll help you make the most of birthdays, hen do’s, engagement parties and any other occasion that requires lots of attention.
Organise everything travel
There’s no longer need to panic, let Polly and her team sort out visas, travel documents, passports, flights and research holiday destinations.
Personal shopping
Never forget a special day again. Polly can arrange gifts for christenings, birthdays, the latest clothing to an original present.
Home Office Filing
Polly can meticulously go through your household paperwork and file in a simple to use, easy to understand system, ensuring all bills are paid on time and easy to find.
Research
Which is the best gym in local area? Where should kids go for weekend activities? Where’s a nice country hotel to stay in, in the South West? Polly and her team can tell you!
Property Maintenance & Management
Whether it’s getting your keys cut, getting a handyman in or organising a gas safety certificate, Polly is here to assist.
Source & Hire Staff
Polly and her team can source and supply the best people for your home – this can be full time PA’s, cleaners, housekeepers, nutritionists through to personal trainers.
What Polly can do for you July 16th, 2015Polly Hadden-Paton
Thanks to Polly at You Need A PA for my weekly sort outs – life is now back in order!
Nick Grimshaw
My to do list was getting out of control – so I called the girls. Holiday – done. Move – Done. Organised before the start of the season? YES!
Ugo Monye, Harlequins Rugby Player
Amazing job today! Thanks for organising my life!
Kelly Brook, model, Actress and TV Presenter
You Need A PA are lifesavers, nothing is too much of a problem, and no task however big or indeed trivial it might seem, was beyond them. I can’t recommend them enough
Dermot O’Leary
‘Polly is an absolute lifesaver! She’s helped to organise my life in a way I could never manage to achieve alone. Shes always got a smile on her face and is a dream to be around!’
Suki Waterhouse, Model and Actress
‘I just can’t tell you how perfect Milla and her team were. Granny is ‘formal’ guest averse at the best of times and has ‘opinions’ about all and everything. Amazingly she too was delighted. The house was left immaculate and Jones collected promptly and without a fuss the next morning. I can’t thank you enough Polly. You are an absolute STAR! Do please pass on my thanks to your team and expect to hear from me again soon.’
Carie, London
‘Milla has been fabulous — we are so glad we have her help!’
Amanda, London
‘Since moving to the UK from the US 3 years ago, You Need a PA has been the best service I have come across here in London. I am often mentioning that a similar service needs to be organised in the US because it would be such a hit! I rely on You Need a PA for everything – party planning, general recommendations, home organisation, travel bookings, general PA services, etc. I really would be lost without this service. I now use the service on a regular basis, and doing so has allowed me and my family to feel so much more relaxed and organised. It really is a tremendous service and one that I now could not do without. I cannot say enough good things about it (and Polly in particular)!’
Jennifer B, North London
‘I’ve decided the dictionary needs a new verb: ‘to Polly’. As in, you’ve completely Pollied my office, it’s amazing! Meaning: blitz relentlessly until offending admin tasks are complete. Thoroughly enjoyable day, and I feel so much better about everything – THANK YOU.’
Alexia P, South London
‘Alicia has in the short time she has worked for us, met achievements that go beyond professionalism and into heroism. On one occasion getting a passport to Heathrow to prevent me missing a flight, she used techniques that Jason Bourne would balk at. She is kind, unfussy, unphased and great to be around. She should be running the country. Or at least London’
Mr B, London
‘I just want to tell you that Alicia is absolutely FANTASTIC. She has been completely amazing. There is nothing she can’t sort out. ‘
Eleanor, London
‘How lucky I was to find Chloe. She held my hand through a difficult home move from the very start, through major issues and small niggles. Clever, efficient, prompt, and, most of all, kind. Warmly recommended. ‘
Cecelia M, London
‘Becks has been totally amazing. In particular she helped me prepare for 3 big tech conferences in different parts of the world. She organised flights, hotels, logistics, print media and much more all to a very high standard. All the events went smoothly thanks to Becks. She is a superstar I could not have done it without her. ‘
Kingsley H, London
‘I cannot recommend highly enough the world class team at You Need A PA. They are absolutely fantastic and I couldn’t get by without their exceptional skill sets and ability to take on board all kinds of jobs – be they challenging vast ones, last minute small ones, or simply mind boggling complex ones! Not only are their PAs superb at the job, but they are also a really inspiring and friendly team of individuals: each of them enthusiastic, kind, proactive, supportive and simply wonderful to work with. I am ever thankful and so happy I discovered them.’
Suzi A, London
‘I’ve worked with Polly and her team a few times, and I’ve always been more than satisfied and impressed with the work completed. The last time I used YNAPA, Sam managed to save me £2000 (!!) I am so impressed and happy that I found this service :)’
Rebecca G, London
‘Brilliant company, just the help I need, nothing is ever too much trouble and everyone I’ve worked with at the company is smart and resourceful!’
Naomi A, London
‘Amazing service and made my life so much more easier!’
Amir S, London
Thanks to Polly at You Need A PA for my weekly sort outs – life is now back in order!
Nick Grimshaw
My to do list was getting out of control – so I called the girls. Holiday – done. Move – Done. Organised before the start of the season? YES!
Ugo Monye, Harlequins Rugby Player
Amazing job today! Thanks for organising my life!
Kelly Brook, model, Actress and TV Presenter
You Need A PA are lifesavers, nothing is too much of a problem, and no task however big or indeed trivial it might seem, was beyond them. I can’t recommend them enough
Dermot O’Leary
‘Polly is an absolute lifesaver! She’s helped to organise my life in a way I could never manage to achieve alone. Shes always got a smile on her face and is a dream to be around!’
Suki Waterhouse, Model and Actress
‘I just can’t tell you how perfect Milla and her team were. Granny is ‘formal’ guest averse at the best of times and has ‘opinions’ about all and everything. Amazingly she too was delighted. The house was left immaculate and Jones collected promptly and without a fuss the next morning. I can’t thank you enough Polly. You are an absolute STAR! Do please pass on my thanks to your team and expect to hear from me again soon.’
Carie, London
‘Milla has been fabulous — we are so glad we have her help!’
Amanda, London
‘Since moving to the UK from the US 3 years ago, You Need a PA has been the best service I have come across here in London. I am often mentioning that a similar service needs to be organised in the US because it would be such a hit! I rely on You Need a PA for everything – party planning, general recommendations, home organisation, travel bookings, general PA services, etc. I really would be lost without this service. I now use the service on a regular basis, and doing so has allowed me and my family to feel so much more relaxed and organised. It really is a tremendous service and one that I now could not do without. I cannot say enough good things about it (and Polly in particular)!’
Jennifer B, North London
‘I’ve decided the dictionary needs a new verb: ‘to Polly’. As in, you’ve completely Pollied my office, it’s amazing! Meaning: blitz relentlessly until offending admin tasks are complete. Thoroughly enjoyable day, and I feel so much better about everything – THANK YOU.’
Alexia P, South London
‘Alicia has in the short time she has worked for us, met achievements that go beyond professionalism and into heroism. On one occasion getting a passport to Heathrow to prevent me missing a flight, she used techniques that Jason Bourne would balk at. She is kind, unfussy, unphased and great to be around. She should be running the country. Or at least London’
Mr B, London
‘I just want to tell you that Alicia is absolutely FANTASTIC. She has been completely amazing. There is nothing she can’t sort out. ‘
Eleanor, London
‘How lucky I was to find Chloe. She held my hand through a difficult home move from the very start, through major issues and small niggles. Clever, efficient, prompt, and, most of all, kind. Warmly recommended. ‘
Cecelia M, London
‘Becks has been totally amazing. In particular she helped me prepare for 3 big tech conferences in different parts of the world. She organised flights, hotels, logistics, print media and much more all to a very high standard. All the events went smoothly thanks to Becks. She is a superstar I could not have done it without her. ‘
Kingsley H, London
‘I cannot recommend highly enough the world class team at You Need A PA. They are absolutely fantastic and I couldn’t get by without their exceptional skill sets and ability to take on board all kinds of jobs – be they challenging vast ones, last minute small ones, or simply mind boggling complex ones! Not only are their PAs superb at the job, but they are also a really inspiring and friendly team of individuals: each of them enthusiastic, kind, proactive, supportive and simply wonderful to work with. I am ever thankful and so happy I discovered them.’
Suzi A, London
‘I’ve worked with Polly and her team a few times, and I’ve always been more than satisfied and impressed with the work completed. The last time I used YNAPA, Sam managed to save me £2000 (!!) I am so impressed and happy that I found this service :)’
Rebecca G, London
‘Brilliant company, just the help I need, nothing is ever too much trouble and everyone I’ve worked with at the company is smart and resourceful!’
Naomi A, London
‘Amazing service and made my life so much more easier!’
Amir S, London
What our clients think May 4th, 2021Polly Hadden-Paton
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Contact Polly
Whether it's booking urgent flights or organising your house move, Polly and her team are at hand to help. With many years of experience dealing with daily problems from the little to large, Polly has the answer and, being a pay as you go service, you only pay for problems solved.